The most powerful word in the language is one that most people find difficult to say. Yet when we know how to use it correctly, it has the power to profoundly transform our lives. That word is "No". The author asserts that, although you may be able to say Yes, you cannot get to the right Yes until you know how to say No. Most of us are reluctant to say No when we fear the word could spoil relationships with bosses; lose the deal with clients or upset family members. This indispensable book will help readers know whether and how to say No and provides a simple, proven five-step solution and tried and tested techniques to tackle this everyday dilemma. ASRT Category A California accepted: No Florida: Personal Development credit |
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| Extra TestIf you already have the textbook or can borrow it from a fellow technologist, save money by ordering the test only.
10.0 Category A Credits |
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